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Frequently Asked Questions
Find quick answers to common questions about orders, payments, delivery in Ghana, authentic products, and returns.
We accept all major Ghana Mobile Money networks including MTN Mobile Money, Telecel Cash, and AT Money, as well as Visa and Mastercard debit and credit cards. All payments are encrypted and processed securely.
Yes! If you prefer personalized assistance or have specific routine requirements, you can message our Beauty Concierge directly on WhatsApp at +233 50 492 2020. We will prepare your invoice and dispatch your package promptly.
As soon as your order is placed, you will receive an instant confirmation on screen with a unique Order Number (e.g. ORD-XXXXX). We also send real-time SMS and email updates at every stage of dispatch.
- Kumasi Metro: Same-day or within 24 hours.
- Greater Accra Region: 24 to 48 hours.
- Other Regions across Ghana: 2 to 3 business days via verified express couriers.
Yes! All orders of GHS 150 or more qualify for Free Nationwide Delivery across Ghana.
You can track your order status anytime without logging in by visiting our Track Order Page and entering your Order Number and phone number or email.
Absolutely. Every single product in our catalog is 100% authentic, dermatologically verified, and fully compliant with Food and Drugs Authority (FDA) Ghana standards. We never sell grey-market or counterfeit items.
All inventory items are stored in climate-controlled conditions with strict batch and shelf-life tracking. Every product displays its manufacture date and expiration period on its original packaging.
We offer a 7-day return policy from the date of delivery. Because skincare and cosmetics require strict hygiene and safety standards, items must be unopened, untampered with, and in their original sealed packaging. Please check our detailed Return Policy page for step-by-step guidance.
Once your returned item is received and inspected at our hub, approved refunds are transferred directly to your Mobile Money account or bank card within 24 to 48 hours.
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Still have questions?
Our dedicated beauty advisors are available on WhatsApp and phone to guide you on product choices, routines, and shipping.